Terms of Service

01This agreement

These Terms of Service ("Terms") form a contract between you and Enterprise Game Studios ("Enterprise", "we", "us"). They cover all games, applications, websites (including enterprise.surf) and online features that we publish (the "Services").

You accept these Terms when you download, open or use a Service. Our Privacy Policy explains how we handle personal information and applies alongside these Terms. If you don't accept the Terms, please don't use the Services and remove them from your device.

02Age & parental permission

Our Services are made for a wide audience, including families. If you have not reached the age of majority in your country, a parent or legal guardian must review and agree to these Terms for you. The parent or guardian is responsible for the child's use of the Services and for any purchases made on their device or store account.

Individual Services may have a store age rating or a minimum age shown on their store page, and that rating applies to that Service.

03Your right to play

Subject to these Terms, we give you a limited, personal, revocable, non-exclusive and non-transferable licence to download and use the Services on devices you own or control, for your own non-commercial entertainment and everyday use. The licence also follows the usage rules of the store you downloaded from. We keep all rights we don't expressly give you.

04House rules

Everyone deserves a fair and friendly experience. When using the Services you must not:

• use cheats, hacks, modified clients, automation scripts or exploits, or take advantage of bugs instead of reporting them;
• decompile, reverse-engineer or tamper with the Services, or bypass any technical protection, except where the law clearly allows it;
• copy, rent, sell, distribute or publicly perform the Services or any part of them;
• sell, trade or transfer virtual items, progress or accounts outside the Services;
• harass, threaten or bully other people, or post hateful, sexual, violent or illegal content;
• pretend to be Enterprise, our staff or another person;
• attack, overload or try to gain unauthorised access to our servers or partner systems;
• use the Services in a way that breaks any law or the rights of others.

If you break these rules we may remove content, reset progress, revoke virtual items, or restrict or end your access.

05Virtual currency & items

Some Services include coins, gems, lives, boosters, skins and other virtual items. Whether earned or bought, they are part of the licence described in section 3 — you don't own them. They have no real-world value and cannot be exchanged for money, transferred to others, or refunded by us except where the law requires.

We may adjust prices, balance, drop rates and the way items work as we develop a Service. Virtual items may be lost if a Service is discontinued, if you delete it without a cloud save, or if your access ends under these Terms.

06Payments & subscriptions

All payments are processed by the app store you use. Prices are shown in the store before you confirm a purchase and may include local taxes. Your purchase is also governed by the store's payment terms.

• Subscriptions renew automatically for the same period and price unless you cancel at least 24 hours before the renewal date in your store account settings.
• Free trials turn into a paid subscription when they end unless cancelled in time.
• Refunds are decided by Apple or Google under their policies. Where local consumer law gives you a right to a refund, that right is not affected.

If you live in the EU or UK, you agree that digital content is supplied immediately after purchase and acknowledge that you lose your right of withdrawal once the supply has started.

07Advertising & rewards

Free Services may display banner, interstitial and rewarded video ads provided by third parties. Rewarded ads give an in-game benefit after you watch them in full. Ad availability depends on your region, connection and partner inventory, so we can't guarantee that an ad or reward will always be available. We are not responsible for the products or services advertised; interacting with an ad is between you and the advertiser.

08Your creations

Some Services let you create or upload things — names, levels, drawings, photos, messages ("Creations"). They remain yours. So that we can run the Services, you give us a worldwide, free, non-exclusive licence to store, copy, display, modify (for example, resize) and share your Creations within the Services, for as long as they stay there.

You promise that you have the right to share each Creation and that it follows the house rules. We may review, hide or delete any Creation at our discretion, and we're not obliged to keep backups of it.

09Feedback & ideas

We enjoy hearing your suggestions. If you send us ideas, feedback or proposals, you agree that we may use them for any purpose without paying you or crediting you, and that doing so does not create any obligation on our side.

10Our property

The Services and everything in them — software, characters, stories, artwork, animations, music, sound effects, text, logos and the "Enterprise Game Studios" name — are owned by us or our licensors and protected by copyright, trademark and other laws. Except for the licence in section 3, nothing in these Terms transfers any of these rights to you.

11Updates & availability

We regularly improve our Services. Updates may add or remove features, levels or content, change gameplay, or require a newer operating system. Some updates are needed to keep playing. We may also pause a Service for maintenance or retire it entirely; where a retirement affects paid content, we'll give reasonable notice inside the Service or on our website when we can.

12Apple & Google

If you downloaded a Service from Google Play, the Google Play Terms of Service also apply. If you downloaded it from the Apple App Store, you and we additionally agree that:

• these Terms are made between you and Enterprise only — Apple is not a party and is not responsible for the Service or its content;
• your licence is limited to Apple-branded devices you own or control, as permitted by the App Store usage rules;
• Apple has no duty to provide any maintenance or support for the Service;
• if the Service fails to meet an applicable warranty, you may notify Apple, which may refund the purchase price; beyond that, Apple has no warranty obligation to the extent permitted by law;
• Apple is not responsible for any claims relating to the Service, including product liability, legal or regulatory compliance, consumer protection, privacy or intellectual property claims — such claims are our responsibility;
• you confirm you are not in a country subject to a U.S. Government embargo or designated as supporting terrorism, and you are not on any U.S. Government list of restricted parties;
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

13Copyright notices

If you think something in a Service infringes your copyright, write to enterprisegames@atomicmail.io and include: your name and contact details; a description of the protected work; where the material appears in our Service; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you own the rights or may act for the owner. We'll review valid notices promptly and may remove the material and suspend repeat infringers.

14No guarantees

We work hard to make the Services fun and reliable, but they are provided "as is" and "as available". To the extent permitted by law, we make no promises — express or implied — that the Services will be error-free, uninterrupted, secure, compatible with every device or suitable for a particular purpose, and we disclaim implied warranties of merchantability, fitness and non-infringement. Your statutory consumer rights are not affected.

15Limits on liability

To the extent permitted by law, Enterprise and its partners and contractors are not liable for indirect, incidental, special, exemplary or consequential losses, or for loss of profits, revenue, data, progress or virtual items, arising out of or in connection with the Services.

Our total liability for any claim relating to the Services is limited to the greater of (a) the amount you paid for the Service concerned during the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

These limits do not apply to liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud, or for gross negligence or intent where such an exclusion is not permitted.

16Your responsibility

If someone brings a claim against us because you broke these Terms, misused the Services or posted unlawful Creations, you agree, to the extent permitted by law, to cover the resulting losses and reasonable costs, including legal fees. This section does not apply to consumers in countries where such an obligation is not allowed.

17Ending this agreement

You may end this agreement at any time by deleting the Services from your devices and cancelling any subscriptions. We may suspend or end your access if you seriously or repeatedly break these Terms, if required by law, or if we stop offering a Service. When the agreement ends, your licence ends too. Sections that by their nature should continue — such as 9, 10 and 14 to 19 — stay in force.

18Disputes & applicable law

Before starting any formal claim, please email us and give us 30 days to try to resolve the issue informally — most problems are fixed quickly this way.

These Terms are governed by the laws of the place where Enterprise Game Studios is established, excluding its conflict-of-law rules. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring a claim in your local courts where the law allows. To the extent permitted by law, claims must be brought individually and not as part of a class or representative action. EU residents may also use the European Commission's online dispute resolution platform.

19Other legal bits

• Whole agreement. These Terms, the Privacy Policy and any feature-specific rules shown in a Service are the complete agreement between us.
• Severability. If a court finds part of these Terms invalid, the rest continues to apply.
• No waiver. If we don't enforce a rule immediately, we can still enforce it later.
• Transfer. You may not transfer your rights under these Terms. We may transfer ours to a company that takes over the relevant Service.
• Notices. We may contact you through in-app messages or, if you have written to us, by email.
• Language. If these Terms are translated, the English version prevails where the law allows.
• Changes. We may revise these Terms; the effective date above shows the latest version. Significant changes will be announced in the Service or on our website. If you keep using the Services after the changes take effect, the new Terms apply.

20Contact

Have a question about these Terms? Get in touch.

Email: enterprisegames@atomicmail.io
Website: enterprise.surf
Studio: Enterprise Game Studios